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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any provision of this Agreement, please leave the platform immediately.

Eligibility Requirements

To use our platform, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction)
  • Not be prohibited from using our services under applicable laws
  • Have a valid identification document and proof of residency

We reserve the right to request additional documentation or information to verify your eligibility.

Minimum Age Requirements

You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our platform. If you are below this age, please do not attempt to access or use our services.

Geographic Restrictions

Our platform is intended for users located within Québec, Canada. Access may vary depending on your location, and we reserve the right to restrict or limit access based on your geographic location.

Account Registration Rules

To create an account, you must:

  • Provide accurate and complete information
  • Choose a unique username and password
  • Agree to these Terms and Conditions
  • Complete any required verification process (as set forth below)

We may suspend or close your account if we suspect that the provided information is incomplete, inaccurate, or misleading.

One-Account-Per-User Policies

Each user can have only one active account on our platform. We reserve the right to cancel or merge multiple accounts created by a single individual without notice.

Identity Verification and KYC

We may request additional documentation or verification steps to comply with applicable anti-money laundering (AML) regulations, including proof of identity, address, and source of funds. You must provide accurate information in accordance with these requests.

Account Accuracy Obligations

You are responsible for maintaining the accuracy of your account information, including your name, email, password, phone number, and postal code. Any inaccuracies may lead to suspension or closure of your account.

Account Security Responsibilities

You are solely responsible for securing access to our platform using a strong password and keeping it confidential. You must also report any unauthorized use of your account or suspicious activity promptly.

Login Credentials and Password Protection

We recommend that you use complex passwords, do not share them with others, and avoid reusing them across multiple platforms. If you forget your password or suspect unauthorized access to your account, please contact our support team immediately.

Restricted Behaviour and Prohibited Activities

You may not engage in any of the following activities:

  • Multi-accounting (creating multiple accounts for personal gain)
  • Fraudulent practices
  • Cheating or colluding with other users
  • Spamming or sending unsolicited messages to other users
  • Posting content that is obscene, defamatory, or otherwise objectionable

We reserve the right to take action against your account if we detect any of these behaviors.

Bonus and Promotion Rules

All bonuses and promotions are subject to specific terms and conditions as set forth in our platform. You must comply with all requirements for participating and redeeming them, including minimum deposit, bet size, or other restrictions. Any misuse may result in cancellation of the bonus or promotion, or suspension/closure of your account.

Wagering and Gameplay Conditions

All wagering activities on our platform are governed by applicable gaming laws and regulations. You must:

  • Ensure that all wagers are placed from a device you own or control
  • Comply with our minimum/maximum betting limits as posted in the game rules or otherwise communicated to users
  • Not use any automated bots or software for betting purposes

Bonus Abuse Prevention

We reserve the right to review and analyze user activity to prevent bonus abuse, which may result in cancellation of bonuses/promotions, or suspension/closure of your account.

Deposits and Withdrawals (if applicable)

Depositing funds onto our platform requires:

  • Complying with any applicable deposit limits
  • Using a payment method accepted by us
  • Providing necessary documentation to verify the source of funds

Withdrawal procedures are subject to additional verification steps, including proof of identity and address. Any attempt to circumvent these requirements may lead to suspension or closure of your account.

Verification Before Withdrawals (if applicable)

Before processing any withdrawal request:

  • We reserve the right to contact you for further verification
  • Additional documentation may be required

You acknowledge that any delay in responding to our inquiries may result in prolonged withdrawal times or refusal to process withdrawals.

Responsible Gambling Expectations

We promote responsible gaming practices, including:

  • Setting personal spending limits and time constraints
  • Recognizing potential signs of problem gambling (such as chasing losses)
  • Utilizing self-exclusion tools

You agree that we are under no obligation to monitor your behavior, but reserve the right to suspend or close accounts that may be contributing to or exhibiting signs of irresponsible gaming.

Self-Exclusion and Account Restrictions

We support responsible gaming practices by offering a self-exclusion option. If you wish to exclude yourself from our platform for any period:

  • Please contact us via designated channels
  • We will promptly block access to your account, removing your ability to log in or participate

During the exclusion period, we may not permit withdrawals of winnings.

Game Fairness and RNG Systems

We utilize reputable Random Number Generators (RNGs) for all games. Each game outcome is independent and subject to random chance.

Technical Interruptions or Voided Gameplay

If technical issues arise during gameplay:

  • We reserve the right to temporarily suspend or restart games as needed
  • Any resulting void of bets or prizes will be resolved according to applicable rules and laws

You agree that you are not entitled to a refund for any interrupted gameplay or losses.

Suspension or Closure of Accounts

We may, without notice, suspend or close accounts due to:

  • Violations of these Terms and Conditions
  • Non-compliance with regulatory requirements or laws
  • Failure to provide accurate identification/documentation
  • Potential misuse of our platform

Upon suspension/closure, you acknowledge that any remaining balance will be forfeited.

Intellectual Property and Platform Ownership

All intellectual property rights, including but not limited to trademarks, logos, content, design elements, source code, and database rights related to the platform belong solely to us. You agree that we are free to reproduce or modify our materials as needed for operational purposes without infringing on your rights.

Limitation of Liability

In no event will we be liable to you for any damages (including consequential losses, incidental expenses, loss of profits, etc.) arising from:

  • Disruptions in service
  • Technical errors
  • Malfunctioning systems
  • Delayed or cancelled bets/winnings

We reserve the right to change or replace these Terms and Conditions at our discretion. Your continued use after any changes implies your acceptance.

Modification of terms

We may, without prior notice or consent:

  • Update these Terms and Conditions as necessary
  • Introduce new rules or amendments
  • Change platform functionality or policies

You agree that such modifications are binding upon you upon publication on the platform.

Applicable Licensing or Regulatory Oversight

Our services comply with all applicable laws and regulations in Québec, Canada. We reserve the right to cooperate with regulatory bodies should any issues arise during operation.

Contact or Support Guidance

For inquiries, questions about these Terms and Conditions, technical assistance, or self-exclusion:

  • Please refer to our dedicated support channels
  • You can contact us via email, phone number listed on the platform

We strive for prompt and courteous service in addressing your concerns.